When the Part Doesn't Exist: Supply Chains, Service, and Liability in the Pool Industry - Thursday

Ask a question here What happens when a customer's heater fails... and the replacement part simply doesn't exist anywhere in the country? This week, Steve and Wayne dive into the realities of modern pool service, where solving problems often has less to do with technical skill and more to do with navigating manufacturers, distributors, supply chains, and customer expectations. From chasing down an elusive electric heater control board to discussing how relationships with manufacturer repres...