Acceptance - Not Authority - Unlocks Performance

Send us Fan Mail Change arrives with a new title, but trust doesn’t. Greg and I dive into the first 90 days of leadership and show how acceptance—not authority—unlocks performance, psychological safety, and durable culture. From replacing stiff reviews with coffee chats to hosting open listening sessions, we map the simple behaviors that turn wary teams into willing partners. John shares a powerful story about a lead electrician ready to quit over five cents, revealing how dignity and respec...