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What happens when pet sitters take the leap into retail? Morgan and Austin Weber, owners of Lucky Pup Adventures, share how they purchased and now run Woofs and Waves, a beloved community pet store in Sioux Falls. They dive into the differences between managing a service business and a retail space, including inventory, staff training, and community outreach. They reflect on their complementary strengths and how they divide responsibilities for long-term growth. They also share how they're staying intentional about values, culture, and customer experience while preparing for potential future expansion.
Transitioning from service to retail
Staff training and team culture
Community outreach and partnerships
Inventory and product selection
Preparing for business growth
Main takeaway: "You don't have to know everything about everything—you just need the right people passionate about the right things."
Running a business—especially in the pet industry—can feel overwhelming. From inventory and client care to marketing and employee training, there's always something new to learn. But the truth is, you don't need to be an expert in it all. What matters most is building a team where each person brings their strengths and passions to the table. When your fish lover geeks out over tanks and your dog nerd knows every ingredient in your food aisle, magic happens. Hire well, empower your people, and let their passion lead the way.
Links:
https://www.instagram.com/woofsandwaves/
https://www.facebook.com/woofsandwaves
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Full show notes and transcript
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