201: Risk Management and Insurance with Colleen Giles-Harris

We know we should have insurance. It's a critical component of protecting you and your business from potentially costly claims. Sometimes though, it can be overwhelming to wade into all of the terms and conditions.

Colleen Giles-Harris, Underwriter and Manager of the insurance program for Pet Sitters Associates, joins us again to clarify common misunderstandings of insurance coverage. She breaks down the do's and don'ts of the claim process, so nothing gets held up.

Insurance policies will also have exclusions, which you need to be aware of. Colleen explains what the most common ones are and how that plays into risk management as a business.

Topics on this episode:

• Understanding common terminology
• Claims Process
• Exclusions
• Risk management

Main take away? It's your responsibility as a business to know and understand risk management.

About our guest: Colleen Giles-Harris, CIC, is the Underwriter and Manager of the insurance program for Pet Sitters Associates. As an Underwriter, she works with the insurance company to make sure that the association members have the proper coverages and that the correct premium is being charged for their exposures. As the Program Manager, Colleen works with the association to help with marketing and developing the program and she assists association members with tough insurance question. Colleen is passionate about what she does and feels strongly that every pet care professional needs quality insurance to protect their business.

Links:

Colleen's previous episode (163)

[Pet Sitters Associates](www.petsitllc.com)

Full show notes and transcript

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• Pet Sitters International
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