182: Client Experience with Madeline Burgos

In 2015, Madeline and her husband, Gabriel, couldn't find a trustworthy dog walker for their beloved dog Lola. Seeing an opening, they ditched their backgrounds in computer science and business management to start Happy Bark and Tails. Passionate about customer service, Madeline shares what it means to be trustworthy and how they have adapted to changing needs in services. She discusses her methodology behind communicating their mission with their website and how they make sure they're the right fit for clients. Madeline and Gabriel also use their social media following for more than just promoting their business, and she tells us the impact it can have.

Topics on this episode:

• Guest experience
• Setting boundaries and getting organized
• Packages and pricing
• Using social media

Main takeaway: Set the customer and guest experience so high, they can't imagine not booking with you.

Full show notes and transcript

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