175: Breaking Up with a Client

Summary Have you had to fire a client? If you're in this business long enough, you will likely have to do it. Whether it's because the pet isn't a good fit or you are tired of dealing with the client. We break down some of the most common reasons it happens, how to navigate the process, and how to deal with the aftermath. Then, Natasha O'Banion answers, "How do I find out the culture of my business?"

Topics on this episode:

• Reasons why you should
• How to do it
• What to avoid
• Dealing with the fallout
• Ask a Pet Biz Coach

Main takeaway: Whatever the reason, be professional and remember that it's YOUR business.

Full show notes and transcript

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