Hospitality Expert | Chris Adams: Designing the User Experience of Luxury

Today's show is about hospitality, the great change that is underway at hotels, and how Covid and generational shifts are changing what it means to be luxury.

My guest today is the CEO and Founder of Ellis Adams Group, a consulting firm specializing in helping luxury hotel brands design jaw dropping customer experiences, build memorable hotel spaces, and keep up with new trends.

Chris tells personal stories of his time working in hotels and crazy experiences helping new hotels open. We also dive into everything from QR codes, to the Ladies & Gentlemen of the Ritz Carlton, to pink elephants.

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