Why Your Messages Sound Colder Than You Mean Them To

Think about the last message you sent before you left the house this morning. Was it short? Was it long? Somebody read it in a way you did not intend, and you will probably never hear about it. In this episode Jessica and Brian take apart why perfectly polite messages land as cold, why “add a friendly opener” makes it worse for half your readers, and the three settings every message carries whether you meant them or not: length, warmth, speed. You will hear two stories from the same team, a...