New approach to spider phobia, Putting yourself in someone else's shoes, Empathic cars

Claudia undergoes a novel treatment for her spider phobia. She meets Professor Sarah Garfinkel at her Sussex lab who has trialled a new technique which involves tuning in to the beat of the heart and finding a quicker way to dampen down and reduce arachnophobia. Does it work for Claudia and does the method allow her to get closer to Terry the tarantula? Also why stepping into someone else's shoes doesn't mean you'll see their point of view and can even mean you can become more entrenched in your own, original views. And are empathic cars the vehicles of the future?