Linguistic Diversity as a Bureaucratic Challenge

How do street-level bureaucrats in Austria’s public service deal with linguistic diversity? In this episode of the Language on the Move podcast, Ingrid Piller speaks with Dr Clara Holzinger (University of Vienna) about her PhD research investigating how employment officers deal with the day-to-day communication challenges arising when clients have low levels of German language proficiency. For additional resources, show notes, and transcripts, go here.