How to Complain Productively

We often look down on people who complain a lot. Yet when something goes wrong in our own lives, many of us go straight to griping, grumbling and kvetching. This week. we talk with psychologist Robin Kowalski about how we can complain more effectively. We'll also hear from psychologist Mike Baer, who offers ways we can give better feedback to a friend or colleague who comes to us with complaints.