Are Mental-Health Chatbots Safe?

The promise for AI mental-health tools is clear: bringing support to people who need it, when they need it. But these chatbots can come with risks. How do they respond when someone is in crisis, or thinking about harming themselves? In Part Two of our special series “The AI Therapist,” WSJ What’s News host Alex Ossola digs into the guardrails that companies are installing in their AI tools—and the questions as to whether they’re enough.

Episode 1 of The AI Therapist: When People Turn to Chatbots for Mental Health

Further Reading:

Chatbots Are Replacing Therapists With Little Scientific Evidence Behind Them

Teens Seek Mental-Health Help From Chatbots. That’s Dangerous, Says New Study.

How AI Advice Is Undermining Eating-Disorder Therapy

When There’s No School Counselor, There’s a Bot

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