State Farm’s AI Reckoning
Episode Ep 3094 12 min 17s

State Farm’s AI Reckoning

State Farm is overhauling the way it sells insurance as it embraces artificial intelligence. WSJ insurance reporter Jean Eaglesham explains why the changes have sparked backlash from agents and customers. Plus, WSJ columnist Christopher Mims explains why tech companies' water usage disclosures don't always tell the full story. Imani Moise hosts. Have you seen an AI-generated post you thought was real? We want to hear from you! Record a voice memo and send it to [email protected] or leave us a voicemail at (212) 416-2236. Sign up for the WSJ's free Technology newsletter.

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