Books, shelves & elves

Felicity Hannah hears from the boss of Waterstones and gets an update from Tunbridge Wells. Elsewhere, the reviews website Trustpilot's share price has PLUNGED by almost 30%, wiping more than £200 million pounds from its value. We ask what's happening to the FTSE 250-listed firm. And it's the Christmas tradition that's become a global multi-million-dollar franchise - Fliss speaks to one of the founders of the company behind The Elf on the Shelf.