GARY'S WEBSITE: https://www.garynoesner.com/ GARY'S BOOK: https://www.garynoesner.com/buy-stalling-for-time In this episode, Shawn Moore interviews Gary Noesner, a retired FBI negotiator, who shares insights from his extensive career in crisis negotiation. They discuss the evolution of negotiation techniques, the importance of active listening, and how building trust can lead to successful outcomes in both high-stakes situations and everyday interactions. Want to learn more about Vodyssey or start your STR journey. Book a call here: https://meetings.hubspot.com/vodysseystrategysession/booknow?utm_source=vodysseycom&uuid=80fb7859-b8f4-40d1-a31d-15a5caa687b7 FOLLOW US: https://www.facebook.com/share/g/16XJMvMbVo/ https://www.instagram.com/vodysseyshawnmoore https://www.facebook.com/vodysseyshawnmoore/ https://www.linkedin.com/company/str-financial-freedom https://www.tiktok.com/@vodysseyshawnmoore Chapters 00:00:00 Introduction to Crisis Negotiation 00:02:52 Gary Noesner's Background and Career 00:06:04 Evolution of Negotiation Techniques 00:08:51 The Importance of Active Listening 00:11:43 Building Trust in Negotiations 00:14:53 Calmness in High-Pressure Situations 00:17:58 Strategies for Effective Negotiation 00:20:45 Applying Negotiation Skills in Everyday Life 00:22:41 Building Relationships in Negotiation 00:24:33 Understanding Needs Beyond Price 00:26:26 The Importance of Listening 00:29:59 Handling Customer Concerns 00:36:27 The Art of Apologizing and Making Amends 00:37:34 Insights from a Negotiation Expert 00:40:55 Advice for Future Generations
