IRS Adopts AI to Streamline Tasks

The Internal Revenue Service has started using a new AI platform, Agentforce, developed by Salesforce, to streamline routine tasks in three divisions. This move comes as IRS employment has dropped significantly. Agentforce uses AI agents to summarize cases, search records, and answer questions, but every action still requires human review. The platform is designed to assist overworked employees, not replace them. The shift to AI is seen as inevitable, with the potential to free up staff for more complex cases and prevent further layoffs. The Daily News Now! - Every city. Every story. AI Powered. Hosted on Acast. See acast.com/privacy for more information.