164: The 3 basic rules for firing a client

Dr. Smith graduated in 2008 from Ross University School of Veterinary Medicine and completed her clinical year at Cornell University. She has worked as a small animal associate veterinarian and relief emergency medicine veterinarian. Dr. Smith is also a speaker and writer who has contributed articles to well-known veterinary and medical websites such as KevinMD and Dr. Andy Roark and has spoken at vet schools and prominent conferences including AVMA and Western Veterinary Conference. She is the creator of The Vetitude, a website and social media presence that promotes improved client-veterinary relationships through empathy, healthy boundaries, and emotional intelligence.