Reinvention, Relevance and Long-Term Success: The Business Behind Customer Experience with Shep Hyken

Shep Hyken, founder of Shepard Presentations, a customer service and experience consultancy that helps businesses create exceptional customer experiences, build loyalty, and drive long term success.

Through keynote speaking, advisory work, books, and training, Shep helps organisations create customer focused cultures that keep customers coming back, drawing from more than four decades of experience working with companies across industries worldwide.

Now, Shep’s journey from starting his business at just 22 years old to becoming a globally recognised thought leader and Hall of Fame speaker demonstrates the power of consistency, reinvention, and staying relevant over the long haul.

And while continuing to evolve alongside a rapidly changing industry, he’s helping businesses understand that creating moments of amazement for customers is what truly sets them apart.

Here’s where to find more:

https://hyken.com/

https://www.linkedin.com/in/shephyken/

https://www.facebook.com/ShepHykenSpeaker/

https://www.youtube.com/user/shephyken

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Welcome to The Unforget Yourself Show where we use the power of woo and the proof of science to help you identify your blind spots, and get over your own bullshit so that you can do the fucking thing you ACTUALLY want to do!

We’re Mark and Katie, the founders of Unforget Yourself and the creators of the Unforget Yourself System and on this podcast, we’re here to share REAL conversations about what goes on inside the heart and minds of those brave and crazy enough to start their own business.

From the accidental entrepreneur to the laser-focused CEO, we find out how they got to where they are today, not by hearing the go-to story of their success, but talking about how we all have our own BS to deal with and it’s through facing ourselves that we find a way to do the fucking thing.

Along the way, we hope to show you that YOU are the most important asset in your business (and your life - duh!).

Being a business owner is tough! With vulnerability and humor, we get to the real story behind their success and show you that you’re not alone.

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Find all our links to all the things like the socials, how to work with us and how to apply to be on the podcast here:

https://linktr.ee/unforgetyourself