The Trusted Guide Podcast with Mark Slatin

The Trusted Guide Podcast (formerly The Delighted Customers Podcast) explores what it takes to lead change when you don’t have formal authority.Hosted by Mark Slatin, the show examines how trust, credibility, and relationships determine whether ideas move forward—or quietly stall—in complex organizations. Through conversations with experienced leaders, practitioners, and researchers, each episode offers practical insight on influence, alignment, and leading meaningful change without the power to mandate it.