How to Establish Brand Loyalty by Creating Amazing Guest Experiences.

This is the Albuquerque Business Podcast with your host Jason Rigby. Each week we interview leading local business leaders to inspire the vision and the spirit that is in every entrepreneur. We discuss strengths, weakness, strategies, systems and the problems we can all solve together to fulfill a shared vision of a new future for Albuquerque.

Special Guest this Week: Amanda Gerard

Amanda is the Operations Manager of UNM Food at the University of New Mexico. She holds a BS in Hotel, Restaurant, and Tourism Management from NMSU and has spent over 15 years in various areas of the hospitality industry, including private and corporate concepts as well as higher education.

Amanda is passionate about creating guest experiences that develop relationships, drive customer retention, and establish brand loyalty. Great guest experiences are the difference between a satisfied customer and a brand enthusiast who leaves a five star review. Creating businesses that customers believe in and company cultures that employees feel supported and empowered by are the guiding principles of her strategies to level up your customer's experience. Amanda is on a mission to inspire business owners, leaders, and team members to stand out from the competition and establish a reputation of excellence.

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Twitter & Instagram @amandadgerard Please go to www.abqpodcast.com where you can get show notes, resources,and links to everything we talked about today to help you navigate your journey as an entrepreneur and business owner in ABQ. follow me on instagram at @abqjasonrigby or sign up for my email list where I drop marketing secrets to help your ABQ Business!