In this episode, Carlos Gonzalez de Villaumbrosia sits down with Meredith Brown, SVP and GM of Trailhead at Salesforce , the global CRM leader trusted by over 150,000 enterprises and powering customer success for the world’s most influential brands. Meredith, a former Chief Product Officer turned product-led community builder, now leads Trailhead—the platform that has upskilled nearly 10 million learners worldwide —on a mission to shape the agentic enterprise era . A veteran product executive, Meredith shares how Salesforce is redefining workforce transformation through free, AI-driven learning and peer-to-peer community engagement. She explains how her team measures success not in revenue, but in customer adoption and ROI—bridging the gap between skilling, real-world application, and business value. From internal dashboards that track AI tool usage to gamified certifications like Agent Blazer Champion , Meredith reveals what it takes to drive enterprise-wide AI adoption at scale and sustain a true culture of continuous learning. What you’ll learn: How Salesforce is preparing every employee—and customer—for the agentic enterprise. The metrics and dashboards that connect AI adoption to business impact. Why community-led learning drives faster enterprise transformation than traditional training. How to create scalable, human-centered AI upskilling programs in your own organization. Key Takeaways AI Transformation at Scale : Salesforce’s playbook for skilling millions through Trailhead. Adoption Meets ROI : How AI literacy translates into measurable customer success. The Future is Agentic : Why the next frontier of product leadership blends human creativity with AI collaboration. Social Links: - Follow our Podcast on Tik Tok here - Follow Product School on LinkedIn here - Join Product School's free events here - Find out more about Product School here Credits: Host: Carlos Gonzalez de Villaumbrosia Guest: Meredith Brown Social Links: Follow our Podcast on Tik Tok here Follow Product School on LinkedIn here Join Product School's free events here Find out more about Product School here
