Thanks for listening, and please follow us on Insta @NHPTalent and www.youtube.com/thePOZcast For all episodes, please check out www.thePOZcast.com Chapters / Timestamps Joey Lee — Panda Restaurant Group 00:40 – Joey Lee joins: falling into TA & purpose of helping people 02:36 – Scale at Panda: ~3,000 store openings; ~100 corporate roles 03:20 – Org design: corporate TA vs. field recruiters 03:55 – Budget realities & operator-funded recruiting 04:25 – Boots-on-the-ground sourcing: competitors, BOGO cards, observing service 04:56 – Hiring recruiters: “Tell me your story” & entrepreneurial mindset 05:45 – From transactional to transformational recruiters (driver’s seat) 06:40 – Culture & authenticity: show up as your true self 07:20 – Purpose-driven, people-first candidate experience (white-glove basics) 08:35 – Tech & AI: transactional roles will be automated; elevate or be replaced 09:41 – Digital recruiter clones? Promise and fears 10:15 – Hot Takes: Open-to-Work ✅ | Sourcing vs. Closing (closing) | Referrals ~60% | Hot dog = sandwich | Favorite Panda order Rachel Allen — 7-Eleven 12:06 – Rachel Allen returns: AI hype, compliance “gray zone,” and lessons learned 13:25 – Don’t start with an “AI strategy”; start with a business problem 14:40 – Store hiring: 95% automated; leaders own outcomes; AI as enabler 15:40 – Keep the interview human; automate scheduling & access 16:30 – 24/7 candidates: assistants engage at 3am (Paradox “Rita”) 17:30 – Workforce planning: total work vs. workforce; assistants as a channel 18:40 – Data signals: speed, quality of submissions, retention, QoH 19:41 – Internal mobility: removed manager-permission barrier to apply 20:44 – Turnover trending down amid broader initiatives 21:20 – Hot Takes: Always-be-closing from first touch; favorite interview Q: “Greatest misconception about you?” 22:29 – Being human as the differentiator; team shoutouts & North Star 24:22 – Where to find Rachel / 7-Eleven Careers Brandon Davis — Champions Group (Skilled Trades) 24:40 – What Champions Group does; 2,500 employees, 19 brands 25:30 – TA structure: divisions; early-career training programs (300 hires) 26:10 – Sourcing where trades talent actually is: schools, military, word-of-mouth 27:40 – Tech adoption: reduce fear by showing efficiency gains 28:15 – Practical AI for recruiters: notes, summaries, reverse-engineering avatars 29:10 – Brandon’s path into TA (ops → marketing → HR → TA leader) 30:32 – From “more candidates” to “better candidates” in two years 31:15 – Quality of submission > quality of hire (and where TA ownership ends) 32:57 – What makes a great recruiter: personality, storytelling, fast hook 34:35 – What keeps him up at night: channel ROI & data-driven decisions 35:19 – Hot Takes: Open-to-Work ✅ | Closing > Sourcing | Least-favorite Q: “What motivates you?” | Hot dog = sandwich | Where to find Brandon Greg Russell — CoverGenius 36:20 – Greg Russell joins: coaching recruiters, storytelling & mindset 37:41 – Burnout & rejection: give feedback at scale; never ghost after contact 39:45 – ATS automation basics: close the loop, even with templates 41:20 – Offer feedback with boundaries; avoid the endless loop 42:28 – “Signal”: richer debriefs, calibration, transcripts > vague notes 44:20 – Tech stack: ATS with built-in note-taker (transcripts/video in profile) 45:40 – Debriefs aren’t a democracy: hiring manager owns the decision 47:11 – The AI bloom: noisy market now, consolidation later — lean in 49:00 – What Greg hires for: storytelling + growth mindset + tech curiosity 51:20 – Pay transparency song-and-dance & expectation management 52:10 – Best career advice: treat people like adults; trust cultures win 53:29 – Outro & where to find Greg
