The Operator's Playbook

Honest conversations with the people who actually run service businesses. The Operator's Playbook is a show about the real work of growing a service business: the operational stuff most people skip over. Getting found, following up, hiring, keeping clients happy, and where systems and AI genuinely help you book more work (and where they're just hype). Hosted by Bianca, founder of WeFlow. We build AI-powered systems for service businesses that would rather book more work than learn another tool.