From Group Science Project to Enterprise Service: Rethinking OpenTelemetry

Ari Zilka, founder of MyDecisive.ai and former Hortonworks CPO, argues that most observability vendors now offer essentially identical, reactive dashboards that highlight problems only after systems are already broken. After speaking with all 23 observability vendors at KubeCon + CloudNativeCon North America 2025, Zilka said these tools fail to meaningfully reduce mean time to resolution (MTTR), a long-standing demand he heard repeatedly from thousands of CIOs during his time at New Relic.