Andy Hetzel ~ A Healthier Michigan - BCBSM

May 26, 2025 ~ Lucy Ann Lance is joined weekly by Andy Hetzel, VP of Corporate Communications at Blue Cross Blue Shield of Michigan for today's A Healthier Michigan. Andy explains the function of prior authorization, which ensures appropriate use of insurance funds and protects patients. Nurses and doctors review claims, and while most are approved quickly, denials can occur due to incorrect billing or uncovered services. Blue Cross offers an appeals process and provides detailed information on healthcare affordability at miBlueDaily.com/affordability. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.