101926 ~ Making Healthcare Better Never Stops - Andy Hetzel

October 19, 2026 ~ Lucy Ann Lance is joined by Andy Hetzel, VP of Corporate Communications, Blue Cross Blue Shield of Michigan. BCBSM recently secured top spots in recent JD Power satisfaction rankings for both commercial health plans and Medicare Advantage plans. The insurer also swept all eight ranking dimensions in those surveys. These achievements reflect ongoing investments in digital tools and customer service improvements.