090726 ~ Getting Healthcare Services When I Want - Andy Hetzel

September 7, 2026 ~ Lucy Ann Lance is joined by Andy Hetzel, VP of Corporate Communications, Blue Cross Blue Shield of Michigan. BCBSM earned the top ranking from J.D. Power for member access to healthcare. They added 2,000 virtual therapists to their network to provide more support. They also placed mental health staff directly into primary care offices to help patients get care faster.