083126 ~ The Right Care from the Start - Andy Hetzel

August 31, 2026 ~ Lucy Ann Lance is joined by Andy Hetzel, VP of Corporate Communications, Blue Cross Blue Shield of Michigan. BCBSM is working with specialists to improve care for common injuries like knee and back pain. These partnerships focus on patient recovery and proven care pathways to reduce unnecessary medical procedures. This approach saved $10.5 million in 2025 while keeping healthcare affordable for families.