062326 ~ Boosting Business Performance the Zingerman's Way - Joanie Hales

June 23, 2026 ~ Lucy Ann Lance is joined by Joanie Hales, ZingTrain Manageing Partner, Zingerman's. You may think of Ann Arbor's Zingerman's as an authentic deli serving gigantic sandwiches and an array of delicious food with great customer service. But there is an arm of the business that also serves up business training and leadership development to other businesses and organizations. ZingTrain, as its known, has been around since 1994 helping businesses build strong cultures of customer service.