033026 ~ BCBSM Reduces Own Administrative Costs - Andy Hetzel

March 30, 2026 ~ Lucy Ann Lance is joined by Andy Hetzel, VP of Corporate Communications at Blue Cross Blue Shield of Michigan! Andy discusses how healthcare system costs affect health insurance affordability. Blue Cross reduced its own expenses by $420 million to address this crisis for Michigan families. This helps offset costs, with only 8 cents of every premium dollar going to administrative costs.