One chatbot replaces 700 workers — June 21st, Hour 3

Klarna’s customer service team got replaced by one chatbot. Also, MrBeast spent $4 million on one YouTube video. If it flops, he says he’ll cry. Plus: Your receipts are covered in poison, and a ChatGPT story that goes way too far. Learn more about your ad choices. Visit megaphone.fm/adchoices