Consumers are mad as hell and aren't gonna take it anymore

Rage. That’s what consumers are feeling right now. A new survey found consumer complaints hit a record high this year. Another from last year found a huge share of consumers felt ‘rage’ with a product or service problem. Just think about the modern consumer experience: hidden fees, ballooning customer support wait times (perpetually experiencing higher call volumes than usual) … shrinkflation! Argh!! What’s going on?

On today’s show, unpacking consumer rage. And Heather Timmons, who covers consumer rights for The Guardian, talks about what we might do about it.

Fact checking by Sierra Juarez.

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