In this episode of the Disruptive Franchise podcast, we welcome Gem from Bookwhen, our esteemed headline sponsor, to discuss their pivotal role in the Disruptive Franchise Awards. Discover how Bookwhen's innovative approach aligns with the awards' celebration of fresh thinking and bold ideas. Gem shares insights into Bookwhen's journey, their commitment to empowering franchises with cutting-edge tools, and the excitement of seeing Bookwhen users among the award finalists. Tune in to explore the synergy between Bookwhen's values and the spirit of disruption that drives the franchise industry forward. Key Takeaways Bookwen aims to simplify scheduling for various businesses. The company has evolved from a one-man band to a significant player in the market. Customer feedback is crucial for innovation and product development. AI is being integrated to enhance customer support and experience. Small iterative changes can lead to significant improvements. The importance of empathy in understanding customer needs. Innovation often stems from overcoming challenges and failures. Work-life balance is essential for fostering creativity and passion. The future of Bookwen includes more AI-driven features. Celebrating successes and learning from failures is key to growth. How To Contact Bookwhen: Website: https://bookwhen.com/ Instagram: https://www.instagram.com/bookwhen Keywords: Bookwhen, franchise, innovation, customer experience, AI, scheduling, events, entrepreneurship, technology, business growth, booking system, disruptive franchise awards ------- A Thank You To Our Sponsors: Our headline sponsor, Bookwhen makes event booking beautifully simple. Bookwhen is a powerful, intuitive booking system that helps businesses grow by taking the hassle out of scheduling. From classes and appointments to workshops and franchise-run events, we support thousands of organisers across the UK and beyond saving time, reducing admin, and delivering a seamless experience for their customers. Whether you're running your first event or scaling a nationwide franchise, Bookwhen gives you everything you need to manage bookings in one place. Our exclusive podcast sponsor, Make Your Mark Podcast Agency are passionate about helping franchise brands and awards bodies alike amplify their visibility, build deeper connections, and stay ahead of the curve—and podcasting is a game-changing tool to do just that. This partnership is about backing a movement we both believe in—and sparking a conversation that franchisors and event organisers can’t afford to ignore. Support The Podcast Don't forget that the best way you can support us is to subscribe to the podcast - not only will you get notified of future episodes as they are released, you will also be helping us get more amazing guests to come and share their secrets in franchising!
