Episode Notes (Key Takeaways) Why "customer satisfaction" can be the wrong metric in healthcare What Scott learned from a meeting with JPMorgan Chase CEO Jamie Dimon The difference between perceived value and actual healthcare needs A candid story about overprescribing pain meds and the cultural shift required Why the healthcare "customer" is more complicated than we think Breaking down Your Health’s value-based care results: $75M saved The danger of over-collaboration and inefficiency in care coordination Realigning roles: Why community health workers need to drive proactive care Your Health’s shift toward specialty divisions and wellness clinics The staggering ROI of early interventions: $1.1 million in bonuses justified Why United Healthcare and others may be falling behind on data access www.YourHealth.Org
