Hours before a strike deadline, Air Transat and the union representing airline pilots reached a tentative agreement . For customers, it comes as relief in the middle of a busy holiday travel season. And in a year already wracked by airline work stoppages , the threat of disruption and lengthy customer reimbursement periods continue to loom. Mariya Postelnyak , The Globe’s Consumer Affairs reporter, speaks about what you need to know as a traveller, what’s afforded in air passenger protections, and how to get what you’re owed if your flights get cancelled. Questions? Comments? Ideas? Email us at
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