AI Literacy Starts in the C-Suite

Most AI playbooks are built for a workforce tethered to a desk, but many workers are not near a keyboard. In this episode, Beth Miles, Chief AI Officer at Advantage Solutions, breaks down how she's building an AI-ready culture across a distributed workforce of more than 60,000 teammates. She shares why AI literacy has to start with leadership, why redesigning a broken process matters more than simply automating it, and how she measures AI success well beyond adoption metrics.