TCF614: Friday Fails - Customer Conflicts

From The Contractor Fight with Tom Reber Tom Reber

Have you ever been in a conflict with a client? If so, how did you handle it? Dan discusses customer conflicts and explains his three-point system to turn customer conflicts into win-win situations.

In this episode, we talk about…

Reasons why some contractors are treated poorly when they have a dispute with a customer
Three methods that can help defuse a conflict with a homeowner:

Showing empathy — listen to them, make them feel important, and understand their pain
Negotiating and coming to a resolution
Having confidence in yourself

Resources:

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