Every design project has its problems. But then there are the major disasters. How do you cope with fiascos ranging from monthslong delays and damaged deliveries to rejected custom pieces and recalcitrant contractors? Who bears the burdens and costs? How do you minimize mistakes and keep your team motivated in the face of major setbacks? Designers Heidi Caillier, Keita Turner, and Crystal Sinclair share how they have faced—and faced down—all sorts of dilemmas, why trust and transparency are crucial and finger-pointing is useless, and why it is always best to get it in writing.
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