Episode 823: CNLP 823 | Winning Back Lost Customers: Will Guidara on Customer Service Pet Peeves, What Simon Sinek Taught Him About Speaking, and Whether AI Will Harm (or Help) Hospitality - The Carey Nieuwhof Leadership Podcast

Every leader loses customers. Few know how to win them back. Will Guidara, the restaurateur behind Eleven Madison Park and author of Unreasonable Hospitality, joins Carey to talk about taking the anxiety out of service, the customer-service pet peeves that drive him crazy, what AI is actually doing to hospitality, and the lesson Simon Sinek taught him about leading people.

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