Recalls

Faulty children's beds, mislabelled horsemeat burgers and exploding dishwashers are among the products recalled by companies in the UK to protect the health and safety of consumers. Evan Davis and guests discuss the process for recalling defective items and find out how quickly manufacturers and distributors must act. What are the logistics of getting back hundreds of thousands of products from consumers? And what impact does a recall have on a company's reputation? Does it reassure or unnerve customers?

Guests:

Gerard Bos, Customer Relations Manager for UK and Ireland, Ikea

Chris Dee, Chief Operating Officer, E.H Booth

Vince Shiers, Managing Director, RQA Group

Producer: Sally Abrahams.