How many times have you asked a guest, "Do you understand?"... only to discover later that they didn't? In this third and final conversation with helicopter paramedic Vito, we explore why people often find it much easier to say "yes" than "no"—and how changing just a few words can dramatically improve the quality of the answers you receive. From lifting critically injured patients into helicopters to helping Airbnb guests feel comfortable enough to ask questions, the principles are surprising...
