Scaling Virtual Assistant Services for Enterprise

As Senior Director and World Wide Head of the Cognitive Innovation Group at Nuance Communications, Mark Hanson works on bringing Nuance lab innovations to business applications, with the guiding goals of improving customer experience and business efficiency. In this episode, Hanson speaks about natural language processing (NLP), where he believes this technology is headed in the future and where it's driving value now, and how companies are applying NLP in Silicon Valley and elsewhere.