Preserving Field Service Expertise in the Age of AI - with Thomas Cottereau of Sightcall

Service organizations hold most of their critical expertise in experienced technicians rather than manuals, and that knowledge is leaving as the workforce turns over. In this episode, Thomas Cottereau, CEO and Founder at SightCall, explores why the real challenge is capturing expertise rather than producing more documentation, and how AI can structure what experts already know into trusted knowledge. He outlines how to capture knowledge inside everyday service work, keep human experts reviewing what AI produces, and treat that knowledge as a continuous loop that feeds both technicians and existing AI systems. ​ This episode is sponsored by SightCall ​ To learn how leading AI brands like NVIDIA and Google Cloud work with Emerj to reach Fortune 500 AI buyers - download our media kit at: emerj.com/AD1