Reliability Is the New Innovation: How MSPs Can Turn Resilience Into Competitive Advantage, Leaseweb Podcast

By Doug Green The latest technology isn't always the greatest competitive advantage. Sometimes, it's the ability to keep customers running when something goes wrong. In this Technology Reseller News podcast, Doug Green speaks with Peter Siler, sales manager at Leaseweb USA, about the company's article, “Reliability Is the New Innovation.” Their conversation explores why reliability, resilience, and predictable infrastructure costs are becoming increasingly important for managed service providers. Siler explains the distinction between uptime and true resilience. While uptime measures service availability, resilience addresses what happens when infrastructure fails, including how quickly systems recover and whether services can continue operating across different locations. The discussion examines how hybrid and multi-cloud environments can introduce hidden single points of failure, why disaster recovery requires more than a backup plan, and how MSPs can design infrastructure around their customers' actual business requirements. Siler also discusses Leaseweb's global infrastructure, its flexible approach to cloud deployment and the importance of avoiding unnecessarily complex or expensive solutions. For MSPs, resilience can also create new recurring revenue opportunities through monitoring, cybersecurity, capacity planning and disaster recovery services. The message is that reliability is not simply a technical specification. It can be a business differentiator, a customer retention strategy and an opportunity for MSPs to deliver greater value. Read the original article: https://telecomreseller.com/2026/09/29/reliability-is-the-new-innovation/ Learn more about Leaseweb: https://www.leaseweb.com