“Nobody can be an expert in everything — so you surround yourself with the right partners,” says Chris Young , CEO of Smartel . “That’s how you deliver real value, reduce costs, and earn long-term trust.” In this latest episode of the TELCLOUD POTS and Shots Podcast Series , Doug Green , Publisher of Technology Reseller News , is joined by Jake Jacoby , CEO of TELCLOUD , and special guest Chris Young , CEO of Smartel , for a compelling look at how collaboration, data-driven decision-making, and unified connectivity strategies are transforming the POTS replacement landscape. Young introduces Smartel as a 23-year veteran in mobile solutions and wireless expense management, known for simplifying large, complex wireless ecosystems. Their approach centers on centralized management , data ingestion tools , standardized policies , and a responsive customer service model , all aimed at lowering costs and streamlining operations for enterprises nationwide. Jacoby explains why Smartel is an ideal partner for TELCLOUD’s POTS replacement vision. As organizations confront escalating copper costs, service shutdowns, and outdated infrastructure, Smartel’s audits often reveal both unused POTS lines and mission-critical lines at risk . By pairing Smartel’s visibility with TELCLOUD’s life-safety-grade replacement platform, the two companies deliver cost savings, continuity, and a long-term service model built to last decades. The discussion widens to the larger industry transformation. With the copper sunset accelerating and AI reshaping telecom workflows, both executives describe POTS replacement as a gateway opportunity — the immediate need that opens the door to broader conversations about edge connectivity, SD-WAN, IoT, backup strategy, and comprehensive modernization. As Young notes, “POTS is our biggest door-opener right now — everyone needs it, and it leads to deeper relationships almost every time.” Jacoby adds that while POTS is hot today, the service is required for the next 20 years, creating dependable recurring revenue for partners who can guide customers through the transition. Both stress that customers ultimately want simplicity , reliability , and cost control — and partnerships like TELCLOUD + Smartel are built to deliver exactly that. And true to the Shots tradition, the episode closes with a tasting of Don Julio Ceniza , an exceptionally rare Extra Añejo aged in charred oak barrels. Smooth, smoky, and difficult to find, Jacoby describes it as one of his personal favorites — and surprises both Doug and Chris by sending each of them a bottle to enjoy off-camera. The perfect pairing for a discussion about premium craftsmanship and long-term value. The POTS and Shots series continues to blend industry insight with cultural storytelling, helping MSPs and partners navigate the telecom transition while taking a tour of the world’s greatest tequilas. For more information, visit telcloud.com or call 844-900-2270 . Learn more about Smartel at www.smartelinc.com .
