At the Crexendo UGM , Mark Vange, Founder and CEO of Autom8ly , sat down with Doug Green, Publisher of Technology Reseller News , to discuss how Autom8ly is redefining the role of AI in business communications — not as a distant automation layer, but as a cooperative partner working alongside people and processes. “AI isn’t a box you plug in — it’s more like hiring a new employee,” said Vange. “Our philosophy is cooperative AI: AI that works with you, using the tools you already have, to make your people more productive.” At Crexendo UGM , Autom8ly showcased its new 10DLC Onboarding Assistant, an AI-driven system that dramatically simplifies the complicated process of SMS compliance registration. Today, service providers can spend four to six hours helping a customer fill out their 10DLC brand and campaign applications — only to see a large percentage rejected on first submission. Autom8ly’s onboarding AI guides end users step-by-step through the forms, using context-aware prompts and compliance logic to ensure accuracy. “We’ve taken a four-hour ordeal and turned it into a five-minute review,” Vange explained. “We’re seeing first-submission success rates move from 8 percent to 95 percent. It’s saving time, money, and frustration for everyone.” Beyond compliance automation, Autom8ly is also building advanced voice agents, real-time call assistance tools, and AI-powered QA and transcription systems that help service providers and their customers operate more efficiently. These tools can listen to live customer calls and instantly surface the right information — such as product details or appointment policies — enabling agents to provide accurate, immediate responses without extensive training. The result is a growing suite of AI tools built specifically for MSPs, resellers, and NetSapiens partners, allowing them to bring intelligent automation to verticals such as automotive, hospitality, veterinary care, legal services, and retail. Autom8ly’s business model is 100 percent channel-based, designed to empower partners to deliver AI-enabled solutions under their own brands. “Our focus is on helping those who already understand their markets and customers succeed with AI,” Vange said. “We don’t sell direct — we help partners integrate AI into their existing business models and deliver real, measurable value.” To learn more about Autom8ly’s cooperative AI solutions and partnership opportunities, visit autom8ly.com .
