When Corporate Buyouts Kill Technical Support

Ask a question here What happens when the people who actually know the product disappear—and customer service becomes a phone tree, a 90-minute hold, or an ordering department that cannot answer a technical question? This week, Steve Sherwood and Wayne Ivusich examine the decline of accessible technical support across the pool and spa industry. Wayne reflects on his 32 years with Taylor Technologies, where he answered technical questions, developed educational materials, and taught an estimat...