Stop Guessing, Start Charging—and Learn When to Say No

Ask a question here Steve Sherwood and Wayne Ivusich discuss one of the hardest lessons for pool service professionals: you cannot solve every problem, satisfy every prospect, or repeatedly rescue neglected pools for free. Steve explains why customers must keep an eye on their pools between weekly visits and report cloudy water or visible algae immediately. Waiting until the scheduled service day—especially before a party—can turn a manageable problem into four or five additional visits, a pi...