Firing a Customer

Ask a question here In this episode of Thursdays with Wayne & Steve, the hosts tackle the tough but necessary topic of firing customers. Wayne and Steve dive into the signs that it’s time to cut ties with a problematic client, exploring how to assess when the drama outweighs the revenue. They break down the common red flags—late payments, unrealistic expectations, and constant complaints—and discuss how to weigh those against the value of keeping a customer on the books. The duo also high...