Communication Strategies when De-escalation is Needed

Those who respond to help people in high-tension, or even life-threatening situations, need strong communication skills and the right training. Police Officers, Security Guards, front-line health care workers, even bus drivers all find themselves, with alarming frequency, in interactions where safety is at risk. In this episode we speak with an expert in de-escalation and mental health training who has dedicated her professional life to helping those, who must help others. Guest: Dr Yas...